This summer, I have been auditing the online presence of 10 Maltese voluntary organizations and I’m now in the middle of drafting the reports.
This post explains 4 of the most common mistakes I encountered on the websites of these small nonprofits:
1. Adopting an organization-centered mentality
Most organizations put their site together from the point of view of an insider. They structure the website according to how they see the organization internally . This often results in content that is either irrelevant or not interesting for the audiences that visit their website.
- a list with names & roles of committee members
- the organization’s statutes
- events that happened years ago
2. Not addressing the needs of the audiences
A good site successfully addresses the needs of two parties: the organization and the audience. Out of those two, the audience is boss .
Most organizations do not exactly know which are the different audience groups they’d like to communicate with. They also don’t know what their audiences want when they come to visit their website.
As a result, their websites fail to address basic audience needs, such as:
- quickly understanding what the organization is about
- learning about the impact the organization has on the communities it serves
- figuring out how to help
3. Not prioritizing desired responses
Lots of websites also fail to address the needs of their organization. This happens mostly because they haven’t listed what they want their visitors to learn or to do once they’re on their site. They’ve launched their website without defining core messages or desired responses, such as :
- “We want visitors to become aware of a certain issue”
- “We want to recruit volunteers”
- “We want people to subscribe for our email list”
- “We want to raise money through online donations”
When they do define clear objectives, they don’t establish what has to be emphasized or prioritized. This results in messy layouts with no clear focus, and audiences simply don’t know where to look.
That’s why it is important to understand that the design process can only succeed when core messages and prioritized desired responses dictate design decisions. 
4. Bad or inconsistent navigation
End users should easily find their way around on a website – it shouldn’t feel like resolving a puzzle. But most of the websites I’ve audited show symptoms of bad navigation, such as :
- navigation labels that are confusing, ambiguous or unclear
- an excess of main navigation items
- sections that go too many levels deeps
- content pages hat are listed in the navigation under several sections
- content pages or entire sections that appear nowhere on the navigation
- inconsistent navigation, such as a mismatch between the main navigation drop-down menus, the sidebar navigation and the section landing pages
- not having helpful navigation tools such as a search tool, a site map or wayfinding cues such as clearly marked parent sections and breadcrumbs
 5 Required Elements When Building Websites for Nonprofits: #1 Structure by Jay Wilkinson
 Nonprofit Website Assessment Guide by Bureau of Good
 How to Make Your Website Awesome in Seven Weeks by John Haydon
- 9 Tips for Improving your Nonprofit Website July 22nd, 2012
- 3 Common mistakes Small Nonprofits make on their Facebook page July 29th, 2013